A: Different platforms have their related running cost and service, and it causes the difference of price. Because the international site can make the cost lower much, so the final price can be cheap. And some local authorized online shops have their service and other costs, it will make the cost higher little.
Service page
- About Us
- Contact Us
- FAQ
- Manuals
- Video Showcase
FOUNDER STORY
From a dream, stems from persistence.
In the early 21st century, the founder XIAO began to build his own brand with his years of experience in the bicycle industry. From the beginning of the narrow and small production workshop, there is now a small factory of a certain scale. The number of reincarnations in spring, summer, autumn and winter has been numerous and exported to all corners of the world, and has been recognized and supported by more and more customers. The brand road has begun to bear fruit, and XIAO is still adhering to this persistence and perseverance, constantly researching and developing new products and innovations to further enhance the quality of its products. The dream is still going on, the road is still very long, and our team will continue to carry it forward.
OUR MISSION
We believe that everyone is no stranger to E-bikes. With our unique design, excellent performance, and perfect after-sales service, our products are gradually recognized and supported by more and more customers.
We come with a halo, and anyone who can ride an E-bike can get the blessings. Cycling is not only reflected in material life, but also in spiritual life, and will accompany you to a wonderful and rich life. It is necessary to slowly feel and discover, and record and cherish it a little bit. Time passes, lost, and let E-bike take you to find life better, discover truth, goodness, beauty, and discover wonderful life.
OUR PRODUCT
Electric Mountain bike, Electric Fat Bike, Electric City Bike, Electric Folding Bike，Mountain Bike, Bike Accessories, Bicycles
Product & General Consumer Support
Email:
customer@cysum.com
TEL:
0755-23303537
Add:
Room 302, Building 3, Keshangmei Industrial Park, Fuhai Street
Shenzhen, 518000
Guangdong Province
China
About Price
Q: Why if I buy RICH BIT Ebike from the international site the cost is cheaper than I buy from other sites？
Q: Are there some coupons available？
A: For all products, we had already reduced their price, if you buy more units in one order, there will be some preferential policies, please email us for details
Q: If the price changes, can I enjoy compensation?
A: Due to the impact of raw materials and various expenses, our production and operating costs will change, so we will adjust the price according to the actual situation. And the customer cannot claim compensation for the price difference.
About Product
Q: I was just wondering if it would be too complicated to assemble the bike. So I decided to think it over.
A: When you receive the bike, the E-bike has completed most of the assembly, there’re some simple steps to finish the installation. You don’t need to worry about that, we will provide you with manual and customer service support to help you perfectly assemble an electric bicycle
Q: How do I maintain the bike battery？
A: The battery by our long-term supplier is an efficient and long-lasting energy sources. Like all modern lithium-ion batteries, you can positively influence longevity by storing the battery at temperatures between 0°C and 30°C and charged between 30% and 60% of maximum capacity.
1) lithium-ion batteries should be stored in a cool, dry, and safe environment.
2) Avoid placing the lithium-ion battery close to heat sources, open flames, flammable or explosive gases, liquids, which may cause battery leakage, heat, smoke, fire, and explosion.
3) If the lithium battery needs to be stored for a long time (more than one month), it is recommended to charge it to 40%-60%. The storage time should be recharged for 1-2 hours per month.
4) The battery must be charged within 24 hours after the battery is completely discharged, and the charging time is not less than 3 hours.
5) It is strictly forbidden to expose the electric vehicle to the sun under high temperatures.
6) Charging is best charged according to standard time and standard method, 4-6 hours is appropriate, especially do not carry over 12 hours of ultra-long charging, overcharge and over-discharge will cause huge damage to the lithium battery.
7) Avoid “try to run out of battery power, it is best to use automatic shutdown”, this is wrong, you should charge the lithium-ion battery after each use, more charging.
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Q: Can I order bicycle components like battery, pedal, etc?
A:We provide almost all accessories for the electric bicycles we sell. If you need them, please contact us and we will provide solutions.
Q: Hi there, just wondering if you have to buy the battery separate to the bike？ Or does the battery come with the bike？
A: Bicycles and batteries do not need to be purchased separately, we will deliver the battery and bicycle for your delivery. If you need an extra second battery, you need to buy it separately!
Q: Does the bike comes with a mudguard and any accessories？
A: Yes. Normally the package including mudguards, assembly tools. If you don’t find it, please contact us to get these items.
Q: How can I keep my bike in good condition？
A: For your safety, check the following points before every ride:
– Check the working condition of these electric parts, LCD Display, throttle, front light, horn, assisted pedaling function, battery.
– Check all nuts and bolts. In particular, check that the wheel quick-releases are well seated and if necessary tighten.
– Check the handlebar and stem for damage and replace it if necessary.
– Check brakes for proper function and if necessary adjust.
– Check tire pressure, and observe the maximum pressure ratings printed on the tire wall.
– Check the tire tread. – Check lighting and safety equipment.
– Check that the grips are securely fitted to the handlebars and check for wear.
– On bikes with rear suspension, check all threaded fastenings on the suspended parts for tightness, and check for play in the pivots.
Q: Can you use fully electric？
A: Yes. Our E-bike normally has 3 operation modes, pure electric power mode, pedal-assisted mode, and pure pedal mode.
About Shipping
Q: When will the electric bike arrive？
A: Normally, customers in Europe can receive electric bicycles in 3-7 days
Q: If I place an order when the tracking number will be noticed？
A: We will process your order within 12 hours, and the items will be dispatched from the warehouse within 2 working days. After shipping, we will send the tracking number to you and help you keep track of the package.
Q: Do I need to pay customs duties？
A: The price including shipping and tax, you don’t need to pay an additional fee. If your shipping address is beyond our budget, the shipping carrier will tell us, we will inform you and give you a quotation to negotiate whether accept. What we should do is based on truth and sincerity.
